Rental Terms

Reservations

All reservations are based on a vehicle category and not a certain car model. In case of no availability for a confirmed reservation, we reserve the right to offer a vehicle of bigger category to the customer with no extra charge.

Traffic Violations – Fines

Traffic violations and fines are bore by the Renter.

Payment Methods

The renter is required to present a valid credit card for the rental deposit, even if the payment is made in cash. The rental is prepaid. The accepted cards are the followings Visa, Mastercard, Maestro, Diners and Discover.

Secure Payments

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL).
Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

Cancellations

Cancellation of a booking must be made a minimum of seventy two (72) hours before the rental of the vehicle is due to commence, pursuant to a booking made on this booking engine. If you wish to cancel a booking, the only accepted method is through our website.

In case of cancellations of bookings the following charges will be applied:

In the event of a cancellation notice which is received at least seventy two (72) hours before the rental of the vehicle is due to commence, pursuant to a booking made on this booking engine, all funds will be reimbursed.

After Hours Deliveries – Collections

Charged with 25€

Out of Station Deliveries – Collections

Deliveries and Collections are On-Request.

The extra charge within city limits is 15€+VAT .

For Deliveries – Collections outside of the city, the extra charge is 25€+VAT as well as 1,45+VAT per klm.

Additional Driver

The First Additional Driver is Free of Charge, the second is 2€/day.

GPS

The extra charge for GPS is 7€/day with a maximum charge of 50 Euros and the availability is upon request.

Child Seat

The extra charge for a Child / Baby seat is 5€/day with a maximum charge of 50 Euros and the availability is upon request.

Snow Chains

The charge for Snow Chains is at 10€/day with a maximum charge of 80€/rental.

Fuel

The Renter is obliged to return the vehicle with the same amount of fuel as it had when collected. In the case of returning the vehicle with less fuel, the renter will be charged with the fuel difference. No refunds are issued for vehicles returned with more fuel than when collected. (Vehicles are delivered with min 1/4 tank).

Mileage

Rates for 3 day rentals or more include free mileage. Rentals with duration 1-2 days include 100km per day. Shall you need free mileage, you may either opt for the Free mileage option at a fixed rate per day as per our tariff or  all extras km will be charged at 0.05€+vat per km for passenger cars or 0.15€+vat per klm for mini vans.

Accident

In case of an Accident the Renter is obliged to inform the company as well as the police and to present the Police Accident Report to the station upon return of the vehicle to the station. In case of an Accident caused by the Renter, the Renter will be charged with 15€ Administrative fees.